Policies & Legal

Complaints & Concerns

We want Reignite to be a place you trust. If something has not been right, we would genuinely like to know so we can put it right and do better.

Last updated: September 2026. Questions about this policy? Email info@reignitemovement.co.uk.

How to raise a concern

Please contact info@reignitemovement.co.uk with your name, contact details, what happened, when it happened and the outcome you are seeking.

If the matter involves safeguarding, immediate danger or an urgent safety issue, use the safeguarding or emergency route rather than waiting for the ordinary complaints process. In an emergency, call 999.

How Reignite will handle it

  • 1Acknowledge and record the complaint.
  • 2Review relevant information fairly and proportionately.
  • 3Escalate safety, safeguarding, discrimination, data protection or serious conduct matters to the appropriate lead.
  • 4Provide an outcome and any appropriate next step.
  • 5Use complaints to identify service or operational improvements.

Confidentiality

Information will be shared only as reasonably necessary to investigate, respond, comply with legal duties or protect people from harm.

Reignite Movement
Unit 1, Thorngrove Barn, Main Road, Middlezoy, Somerset, TA7 0PD
info@reignitemovement.co.uk