Policies & Legal
Everything, in plain English.
Our policies explain how booking, memberships, safety, safeguarding and your data work at Reignite. If anything is unclear, ask us — we would rather explain it than have you guess.
Booking & membership
Membership, PAYG & Class Pack Terms
What each membership includes, how credits and Class Packs work, and how to cancel a rolling membership.
Read policy →Booking, Cancellation & Refunds
The 24-hour cancellation window, waitlists, late arrival, no-shows and how refunds are handled.
Read policy →Workshops, Events & Retreats
Separate booking terms for workshops, fixed-term programmes, events, collaborations and retreats.
Read policy →Gift Cards, Promotions & Competitions
How gift cards, promotional codes, competitions and giveaways work.
Read policy →In the studio
Studio Etiquette & Participation
What to bring, grip socks for Reformer, late arrival, and how we look after each other in class.
Read policy →Health, PAR-Q & Participation
Health screening before your first class, what happens if you answer yes, and acknowledging risk.
Read policy →MUMA Pregnancy & Postnatal
Extra terms for pregnancy, postnatal recovery and parent-and-baby services.
Read policy →Children, Age & Collection
Registration, supervision, authorised collectors and collection passcodes for under-18s.
Read policy →Food, Drink & Allergens
Allergen information, cross-contact and membership food benefits.
Read policy →Health & Safety
How we assess risk, maintain equipment and handle first aid, accidents and incidents.
Read policy →Your data & privacy
Privacy & Cookie Policy
What we collect, why we use it, who we share it with, how long we keep it and your rights.
Read policy →Cookie Policy
The cookies and similar technologies this website uses, and how to control them.
Read policy →Health & Participation Data
How we handle PAR-Qs, pregnancy screening, allergy information and instructor notes.
Read policy →Safety, inclusion & standards
Safeguarding & Child Protection
Our safeguarding approach, our Designated Safeguarding Lead, and how to raise a concern.
Read policy →Accessibility, Equality & Inclusion
Our commitment to dignity and respect, access needs and reasonable adjustments.
Read policy →Website Accessibility
What we aim for on the website and how to tell us when something is hard to use.
Read policy →Photography, Video & Social
When we film, how consent works, and filming rules for customers in class.
Read policy →Complaints & Concerns
How to raise a concern, how we handle it, and what to expect from us.
Read policy →About Reignite
Website Terms of Use
The terms that apply to using reignitemovement.co.uk, including acceptable use and IP.
Read policy →Funded Places
How free and subsidised places work, who they are for and how we allocate them.
Read policy →Community Interest Statement
How our Ltd and CIC are structured, and where the money goes.
Read policy →Something not clear?
Email us and a real person will answer. For anything safeguarding-related, or where someone is at immediate risk, call 999 first.
Reignite Movement · Unit 1, Thorngrove Barn, Main Road, Middlezoy, Somerset, TA7 0PD